How it gets to you, and how it comes back.

Orders placed before 14:00 CET on a working day are normally dispatched the same day; everything else goes within two working days. You receive the tracking number by email at the moment the parcel leaves.

Transit times are working days after dispatch and exclude customs clearance, which we cannot control. All rates in United States Dollars (USD).

Where no delivery date is agreed we deliver within 30 days of the contract at the latest, as required by art. 61 of the Codice del Consumo.

Orders within the European Union arrive with nothing further to pay. Orders outside it may attract import duty and local tax set by the destination country; these are not included in our prices and are collected from you by the carrier before delivery.

We ship worldwide except where export of the goods, import into the destination, or payment from that destination is prohibited by law or by applicable sanctions. If a destination turns out to be restricted after an order is placed, we cancel and refund in full, including shipping.

We cannot deliver to poste restante addresses. Parcels refused at customs or unclaimed are returned to us; we refund the goods but not the outbound or return carriage in that case.

• —Check the outer packaging before signing. If it is visibly damaged, accept the parcel with a written reservation on the carrier's document, or refuse it.
• —Photograph the packaging and the contents before unpacking further if anything looks wrong.
• —Tell us within 48 hours at support@fashionabbigliamento.shop. With photographs we usually resolve it the same day.
• —A parcel that never arrives: tell us and we open a trace with the carrier. If it cannot be found we replace or refund at your choice.

Risk passes to you on delivery to you or to a carrier you appointed yourself. Where we appointed the carrier, the risk of loss or damage in transit is ours.

You have 14 days from delivery to change your mind, for any reason or none. The legal detail is on the diritto di recesso page; the practical steps are here.

• —Write to support@fashionabbigliamento.shop with your order reference and which pieces are coming back.
• —We reply the same working day with the return address and, where it is simpler, a carrier collection.
• —Send the goods within 14 days of telling us. Fold them as they arrived; the original packaging is welcome but not required.
• —Keep the proof of posting — it is enough for us to start the refund.

• —You changed your mind: the direct cost of returning the goods is yours. We refund the price and the standard outbound shipping.
• —The piece is faulty, or not what the page described: we pay, and send a prepaid label. Nothing comes out of your refund.
• —We sent the wrong thing: we pay, and the replacement goes out before the original comes back.

Refunds are issued to the original payment method within 14 days of us being told you are withdrawing. We may wait until the goods arrive or until you show they were sent, whichever comes first.

Tanks, camisoles and the sets containing them are worn directly against the skin. Once opened and worn they are excluded from withdrawal for reasons of hygiene, under art. 59(e) of the Codice del Consumo. Every product page concerned states this before you add the piece to the cart. Unopened and unworn pieces come back as normal.

Part of a multipack or layer set may be returned; the refund is calculated on the pack price so the bundle saving is recovered proportionally, with a worked example on the withdrawal page.

None of this affects the 2-year legal guarantee, which covers faulty goods whether they have been worn or not.

We do not run a formal exchange process, because a return and a fresh order is faster in practice: the new size ships as soon as it is ordered rather than waiting for the first parcel to arrive back. If you are between sizes, the size guide explains how to measure against the after-first-wash table, and writing to us with your measurements will get you a straight answer before you order.